Terms of Service

Agreement to these terms

These Terms of Service (the “Terms”) are an agreement between you and Synkro Labs Inc (“Synkro,” “we,” “us,” or “our”). They govern your access to synkro.sh and our software, APIs, command-line tools, integrations, documentation, previews, and related products and services (collectively, the “Services”). By accessing or using the Services, you agree to these Terms and our Privacy Policy.

If you use the Services for an organization, you represent that you have authority to bind that organization, and “you” includes that organization. If you do not agree to these Terms, do not use the Services.

Who may use the Services

You must be at least 18 years old and legally able to enter into a binding contract. You may use the Services only in compliance with applicable law and these Terms. The Services are intended for business use and are not directed to consumers or children.

Access, accounts, and organizations

Submitting an access request does not guarantee admission, create an account, or give you a right to use any Synkro product. We may accept, reject, prioritize, or close requests at our discretion. If we invite you to create an account, you must provide accurate information, protect your credentials, and promptly notify us of suspected unauthorized access. You are responsible for activity under your account unless caused by our breach of these Terms.

If you join an organization-managed workspace, its administrators may control your account, configure the Services, access information associated with the workspace, and restrict or terminate your access. Your organization is responsible for its administrators and authorized users.

Additional terms, an order form, data processing agreement, or separate services agreement may apply to a paid, hosted, or enterprise offering. If those terms conflict with these Terms, the more specific agreement controls for that offering.

The Services and your responsibilities

Synkro helps organizations define and apply rules to software-agent activity, manage consent and access decisions, and maintain records of agent actions and policy decisions. You control the rules, integrations, permissions, and environments you connect to the Services. You are responsible for reviewing those configurations, maintaining appropriate human oversight, and determining whether the Services are suitable for your use case.

You must have all rights and permissions necessary for Synkro to process information, access systems, and perform actions at your direction. You remain responsible for your agents, users, systems, code, deployments, and decisions made using the Services. Synkro is not a substitute for your security program, access controls, testing, backups, professional judgment, or legal and regulatory obligations.

Preview and beta features

Early-access, preview, experimental, or beta features may be incomplete, change without notice, contain errors, or stop working. They are provided for evaluation and testing, may not be suitable for production use, and may be subject to usage limits. We may modify or discontinue them at any time.

Acceptable use

You may not, and may not enable anyone else to, use the Services to:

• violate law, regulation, sanctions, export controls, or another person’s rights;
• probe, scan, or test the vulnerability of the Services without written authorization;
• bypass access controls, rate limits, usage restrictions, or security measures;
• introduce malware, disrupt the Services, or place an unreasonable load on our infrastructure;
• access non-public areas or accounts without authorization;
• scrape, harvest, or collect data by automated means except through documented interfaces or with written authorization;
• send spam or other unsolicited communications, forge headers, or obscure the source of a transmission;
• impersonate another person, misrepresent your affiliation, or use the Services deceptively;
• frame, mirror, or reproduce a material portion of the Services except as permitted by law or written authorization;
• reverse engineer, decompile, or attempt to discover non-public source code or underlying components, except where applicable law does not permit that restriction;
• use the Services to develop or benchmark a competing product without our written permission; or
• use the Services in a manner that creates a material risk of harm to people, property, systems, or Synkro.

We may investigate suspected violations, preserve relevant information, remove or restrict content or integrations, and cooperate with lawful requests. We may suspend access when reasonably necessary to protect the Services, our customers, or others.

Your data and content

As between you and Synkro, you retain ownership of data, code, instructions, rules, configurations, and other content you submit to or make available through the Services (“Customer Data”). You grant Synkro a worldwide, non-exclusive right to host, copy, transmit, process, and display Customer Data only as necessary to provide, secure, support, and improve the Services, comply with law, and carry out your instructions.

You represent that you have the rights and permissions needed for Synkro to process Customer Data as described in these Terms. You must not submit Customer Data that is unlawful or that the Services are not designed to handle. The applicable services agreement or data processing agreement may provide additional Customer Data terms.

Feedback

If you provide ideas, suggestions, or feedback, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use and incorporate that feedback without restriction or compensation. This does not transfer ownership of your Customer Data or pre-existing materials.

Synkro materials

The Services, including their software, design, text, graphics, documentation, trademarks, and other content, are owned by Synkro or its licensors and protected by intellectual-property laws. Subject to these Terms and any applicable service agreement, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes. No other rights are granted by implication.

“Synkro” and associated branding are trademarks of Synkro Labs Inc. You may not use them in a way that suggests sponsorship or endorsement without our written permission.

Third-party services and integrations

The Services may link to or interoperate with third-party products, services, repositories, development tools, or infrastructure. Your use of a third-party service is governed by its own terms and privacy practices. You authorize Synkro to exchange information with a third-party service when you or your organization enables that integration. We do not control and are not responsible for third-party services, content, availability, or security.

Fees

Fees, usage limits, payment terms, renewal terms, and taxes for paid Services will be stated in the applicable order form or purchasing interface. Except where required by law or expressly stated otherwise, payments are non-refundable. We may suspend paid Services for overdue amounts after providing any notice required by the applicable agreement or law.

Disclaimers

To the fullest extent permitted by law, the Services are provided “as is” and “as available.” Synkro disclaims all express, implied, and statutory warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty that the Services will be uninterrupted, secure, accurate, error-free, or prevent every unauthorized, unsafe, or noncompliant action.

Outputs, rule evaluations, alerts, suggested corrections, and records produced by the Services may be incomplete or incorrect. You are responsible for evaluating them and maintaining appropriate safeguards and human review. Information provided through the Services is not legal, security, compliance, or other professional advice.

Limitation of liability

To the fullest extent permitted by law, Synkro and its officers, directors, employees, affiliates, licensors, and suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business interruption, arising from or related to the Services or these Terms, even if advised that such damages are possible.

To the fullest extent permitted by law, the total liability of those parties for all claims arising from or related to the Services or these Terms will not exceed the greater of $100 or the amount you paid Synkro for the Services during the 12 months before the event giving rise to the claim. Some jurisdictions do not allow certain exclusions or limitations, so parts of this section may not apply to you.

Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless Synkro and its officers, directors, employees, affiliates, licensors, and suppliers from third-party claims, damages, losses, liabilities, and reasonable legal fees arising from your Customer Data, your agents or systems, your unlawful or unauthorized use of the Services, your violation of these Terms, or your infringement of another person’s rights.

Suspension and termination

We may suspend or terminate access if we reasonably believe you violated these Terms, created risk for Synkro or others, failed to pay amounts due, or if we discontinue the Services. Where practicable, we will provide notice and an opportunity to address the issue. You may stop using the Services at any time. Termination does not relieve either party of obligations accrued before termination.

Sections that by their nature should survive termination will survive, including ownership, Customer Data responsibilities, feedback, fees, disclaimers, liability limits, indemnification, and dispute terms.

Changes to the Services or these Terms

We may update the Services and these Terms. We will post revised Terms and update the date above. If a change materially affects your rights, we will provide additional notice when reasonably practicable. Your continued use after the effective date of revised Terms means you accept them. Changes to an order form or separate services agreement are governed by that agreement.

Governing law and venue

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. Any dispute arising from or related to these Terms or the Services must be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, and each party consents to their jurisdiction and venue.

General terms

These Terms, our Privacy Policy, and any applicable order form or agreement are the entire agreement about the Services they govern. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, reorganization, sale of assets, or by operation of law. The parties are independent contractors, and these Terms do not create a partnership, franchise, joint venture, fiduciary, or employment relationship.

Contact

Questions about these Terms may be emailed to team@synkro.sh or mailed to: